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Frequently Asked Questions
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How do I transfer my Domain Name from another Registrar?
What are the rules for a Transfer from another Registrar?
What if I want to transfer my Domain Name to another Registrar?
What information do I need in order to initiate a Registrar transfer for my Domain Name registration?
How long will it take for my Transfer from another Registrar to be approved?
How much does it cost to transfer from another Registrar?
How secure is the Transfer from another Registrar Registrar Process?
How long does the losing Registrar have to either accept or reject the Transfer?
Is the Registrant kept informed of what the current status of the transfer is?

Answer
How do I transfer my Domain Name from another Registrar?

In order to obtain proper authorization to replace your existing Registrar you must complete a Transfer from another Registrar. To view the steps involved see our website.

What are the rules for a Transfer from another Registrar?

To view the policies for a Transfer from another Registrar please see our website.

What if I want to transfer my Domain Name to another Registrar?

The Registrar you are transferring to is responsible for the transfer. They must initiate all proceedings.

What information do I need in order to initiate a Registrar transfer for my Domain Name registration?

The Registrant will need to become a member before they can login and initiate the transfer process. Please refer to the procedure for the Transfer from another Registrar.

How long will it take for my Transfer from another Registrar to be approved?

The Transfer from another Registrar process can take up to ten (10) days for the process to be complete.

The Registrant (who initiates the transfer) has up to five (5) days to confirm the request is legitimate; and

The relinquishing Registrar has up to five (5) days to explicitly approve or reject the transfer;

The transfer approval process is dependant on the approval of the above parties.

How much does it cost to transfer from another Registrar?

There is no fee to Transfer from another Registrar. The Registrant must become a member and enter into a new registration agreement with a minimum term of twelve (12) months and pay the relevant fee at the current rate.

How secure is the Transfer from another Registrar Registrar Process?

The transfer process is very secure. The following checks have been put in place to ensure that an unauthorized transfer does not occur:

1. The request to transfer must be verified and approved by the registrar's administrator before the transfer process proceeds.

2. A confirmation email will be sent to the owner and administrative contact simultaneously to verify that the request is legitimate.

3. The relinquishing Registrar must have given their approval before the transfer is complete.

To view the policies for a Transfer from another Registrar see our website.

How long does the losing Registrar have to either accept or reject the Transfer?

The relinquishing Registrar has only five (5) days to explicitly approve or deny the transfer.

Is the Registrant kept informed of what the current status of the transfer is?

Yes. Regardless of what stage the process is at, the Registrant is provided an online status report. This is viewed alongside the Domain Name in the Domain Summary screen. The Registrant will also receive a confirmation email.


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